Akshay Sarda
Client Manager/ Engagement Manager
- Role
- Client Solutions Manager Engagement Manager at Capgemini
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Akshay Sarda
8.5 years of experience in account management, account farming, customer retention and…
Experience
Client Solutions Manager Engagement Manager
Nov 2022 — Present · Pune, IN
Managed client accounts in India, ensuring tailored IT solutions aligned with customer needs and objectives.• Developed and nurtured long-term relationships with key stakeholders, including executive sponsors, becoming a trusted advisor and primary point of contact throughout the customer journey.• Led the end-to-end delivery of IT solutions, from requirement gathering, proposal creation, MSA/CSA documentation, contract negotiation, to final implementation.• Negotiated contracts and closed agreements to maximize profits, while maintaining a high level of customer satisfaction and ensuring timely delivery of projects.• Successfully tracked and forecasted key account metrics, identifying areas for growth and improvement, ensuring sales quotas were met or exceeded.• Coordinated with cross-functional teams, including technical, sales, and delivery teams, to ensure smooth and efficient project execution.• Addressed and resolved client escalations promptly, ensuring quick issue resolution and fostering long-term customer loyalty.• Worked closely with internal teams to optimize processes, reduce delivery times, and increase operational efficiency.• Developed and presented business cases to clients, identifying opportunities for upselling and cross-selling new IT solutions, while ensuring alignment with client objectives.• Implemented strategies that led to a reduction in project delivery times and significantly improved overall client satisfaction.Skills• Account Management & Client Relationships• Contract Negotiation & Closing• Business Development & Sales Forecasting• Market Research & Strategy Formation• Cross-functional Team Leadership & Collaboration• Issue Resolution & Escalation Management• Enterprise IT Solutions Delivery• Proposal Creation, MSA/CSA Documentation• Process Improvement & Operational Efficiency• Team Motivation & Leadership• Adaptability & Quick Learning
Skills
- Marketing Research
- Recruiting
- Marketing
- Business Development
- Business Strategy
- Microsoft Office
- Team Management
- Vendor Management
- Microsoft Excel
- Powerpoint
- Market Research
- Leadership
- Management
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