Akshay Ranjan

About Akshay Ranjan

Driven logistics and air freight operations professional with expertise in managing end-to-end workflows, customs compliance, and high-stakes shipment coordination. I leverage strategic leadership to streamline processes and enhance supply chain performance, ensuring seamless execution and delivery even under tight timelines.I bring a versatile perspective to problem-solving and stakeholder management. My core focus lies in aligning operational frameworks with regulatory standards while fostering trust and precision in every transaction. Skilled at navigating complex challenges, I am committed to driving efficiency, maintaining high-quality service standards, and contributing to sustainable organizational growth

Experience

1. Dispatch Agent-senior Operations

   FedEx

   Mar 2025 — Present · New Delhi, IN

   Serve as the primary logistics point-of-contact for leading clients, managing end-to-end import/export label generation and handling all shipment arrangements.Coordinate daily pickups and deliveries, ensuring prompt and efficient execution of all logistics operations to maximize client satisfaction.Maintain and update Daily Shipment Reports (DSR), proactively monitoring process adherence to ensure seamless workflow and prevent issues before they arise.Conduct regular onsite visits to client plants and head offices to assess operational requirements, enhance service delivery, and identify growth opportunities.Facilitate prompt customs clearance through effective coordination between clients, customs brokers, and operations teams, including priority flight bookings for urgent exports.Accurately share freight and service charges with customers prior to label generation through the FedEx Ship Manager (FSM) platform.Provide proactive customer updates on shipment statuses, sharing all relevant documentation (Bill of Entry, Shipping Bill, Invoice, Labels, HAWB, etc.)Build and strengthen client relationships by anticipating needs, delivering consultative service, and streamlining logistics processes for scalable business growth.

Education

• Indira Gandhi National Open University

  Master of Arts - MA, English Language and Literature, General

• Central Board of Secondary Education

  Secondary School Examination

• Central Board of Secondary Education

  Senior School Certificate Examination, Commerce

• Delhi University

  Bachelor of Commerce, Commerce