Akshay Prasanna

About Akshay Prasanna

Results-driven Customer Engagement professional leader with over 13+ years of experience in customer success, Training, Account management, and business growth. Demonstrated success in providing strategic leadership in the SAAS technology/publishing industry, creating visibility, branding, networking, and social media engagements that attract top-tier corporations.A data-driven and analytical thinker with a strategic mindset, and very strong customer relationships* Onboarding & Training: Proven expertise in leading customer onboarding initiatives. Adapt to designing and delivering comprehensive training/event that empower customers to fully utilize products and services, driving both adoption and satisfaction. Skilled at fostering strong customer relationships.* Client Relationship Management: Cultivate and maintain strong, long-term relationships with existing clients to build trust, foster loyalty, and ensure continued business growth ensuring their concerns & needs are promptly addressed. Regularly assess client satisfaction levels and proactively resolve any issues to maintain high retention rate.* A multi-functional individual, engaging with executives and technical audiences in the region.* Cross-functional Collaboration: Work collaboratively with internal teams—sales, product development, solutions, support and marketing—to align client needs with service offerings and deliver optimal solutions.* Sales Growth & Upsell: Proactively identify upselling and cross-selling opportunities by understanding clients\' evolving requirements, contributing to increased sales and enhanced client satisfaction.* Collaborate with prospects, channel partners, & sales teams to provide winning solutions.* Performance Reporting & Feedback: Prepare and present detailed reports on account status, contract renewals, and client feedback to key stakeholders, providing valuable insights for strategic planning.* Understand & position solutions in the context of customer goals, highlight technical differentiators.* Service Delivery Coordination: Partner closely with service delivery and technical teams to ensure clients receive seamless support, from solution design to installation, training, and ongoing support.* Strategic Account Planning: pre sales and Develop and implement personalised account strategies to ensure consistent growth and high levels of client engagement, maximising lifetime value.* Ability to collaborate with prospects, channel partners, and sales teams & provide winning solutions & create strategic plans for better outreach & alliance.

Experience

1. Customer Success Manager - Strategic Partnerships

   Turnitin

   Mar 2026 — Present · Bengaluru, IN

   Partner closely with Strategic Sales Executives to design and execute territory plans aligned to annual revenue and growth objectives.• Drive expansion within assigned strategic accounts by identifying adoption gaps, cross-sell and upsell opportunities, and aligning product capabilities to institutional goals.• Strengthen long-term business growth by maximizing customer value realization, retention, and ROI across the full customer lifecycle.• Lead high-impact product demonstrations, executive briefings, and customer workshops, positioning both technical and functional value to diverse stakeholders.• Support onboarding and new product rollouts in collaboration with Professional Education Services, ensuring smooth transitions from sale to implementation.• Serve as a key point of contact for strategic clients, managing escalations, technical coordination, outage communications, and executive-level updates.• Contribute to complex RFI/RFP processes by drafting functional and technical responses, completing technical questionnaires, and supporting sales in competitive bid scenarios.• Manage Proof of Concept (PoC) and pilot programs during the sales cycle, working cross-functionally to demonstrate measurable value.• Conduct structured customer needs assessments and solution discovery sessions to navigate complex use cases and tailor product suites to institutional requirements.• Represent product value at conferences, on-site engagements, and strategic meetings, articulating differentiated value propositions to senior stakeholders.• Maintain comprehensive account insights within Salesforce to ensure accurate forecasting, risk assessment, and strategic planning.• Collaborate closely with Sales, Professional Services, T&I, and Client Success teams to ensure seamless customer transitions and sustained success post-implementation.

Education

• VCPUC

  Pre University, Science

  2007 — 2009

• BMSCE

  Telecommunication Engineering , Engineering

• Vijaya High School

  High School, Mathematics and Computer Science

  2004 — 2007

• Dayananda Sagar College of Engineering, BANGALORE

  Bachelor's Degree, Electrical, Electronics and Communications Engineering

  2009 — 2012

Skills

• IT Service Management
• Change Management
• Teacher Mentoring
• Service Management
• Leadership
• Corporate Training
• Customer Relations
• Cross-Functional Team Leadership
• Customer Retention
• Microsoft Office
• Sales
• Customer Service
• Training
• Public Speaking
• Train the Trainer Certification
• Workshop Facilitation
• Analysis
• Information Technology
• Sales Trainings
• Technical Product Training
• Operations Management
• Service Delivery
• Technical Support
• Software & Hardware Training
• Business Analysis
• Mentoring
• Customer Product Training
• Team Building
• E-Learning
• Teaching
• Lead Generation
• Vendor Management
• Recruiting
• Pre-Sales
• Staff Development
• Project Management
• Product Training
• Project Team Management
• Performance Management
• Crm