Akshay Prabhu

About Akshay Prabhu

I am an executive leader with 13+ years at Amazon, building and scaling global customer service, product, and technology organizations that operate at massive scale and high bar.My career has been focused on one core challenge: how to deliver exceptional customer experience while managing cost, complexity, and speed in highly ambiguous environments. I’ve led multi-disciplinary teams across operations, product, engineering, and data science, driving large-scale transformation across customer support, last-mile delivery, and digital self-service platforms.At Amazon, I’ve: • Built and led global organizations supporting millions of customers and delivery partners • Scaled AI-driven automation, self-service, and agent-assist platforms • Driven hundreds of millions of dollars impact through cost reduction, defect elimination, and CX improvements • Partnered closely with senior leadership on org design, operating models, and strategic tradeoffs • Developed leaders across geographies, helping them navigate growth, influence, and executive readinessWhat differentiates my approach is that I’m an operator, not just an advisor. I’ve made real decisions under real constraints—balancing customer trust, operational rigor, and long-term scalability. I help leaders think clearly when the answers aren’t obvious.

Experience

1. Director - Product Tech (Shipping and Delivery Support)

   Amazon

   Nov 2021 — Present · Seattle, WA, US

   I lead product, and technology teams within Amazon Customer Service focusing on our last mile drivers.

Education

• Indian Institute of Management, Calcutta

  PGDM, Business Administration and Management, General

  2010 — 2012

• The University of Texas at Austin

  Master of Science (M.S.), Electrical and Electronics Engineering

  2005 — 2007

• Gujarat University

  Bachelor of Engineering (B.E.), Electrical and Electronics Engineering

  2001 — 2005

Skills

• Semiconductors
• Leadership
• University Recruitment
• Change Management
• Management Consulting
• Supply Chain Management
• Operations Management
• Global E-Commerce
• Management
• Organizational Leadership
• Logistics
• Transportation
• Strategy
• Business Development
• Product Management
• Business Analysis
• Team Management
• Competitive Analysis
• Analytics
• Business Strategy