Akshay Patil
ServiceNow Tech Lead | ITSM | ITOM | CSM | HRSD | GenAI | ITIL
- Role
- Senior Consultant Specialist at HSBC
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Akshay Patil
7 Years of professional experience with expertise in ServiceNow development.• Process Design, development, enhancement, implementation of ServiceNow modules including ITSM, ITOM, HRSD,CSM, SecOps, GRC, Integration, Portal, Performance Analytics, UI Builder, Custom Apps, Reporting, Surveys Inbound/ Outbound Email actions, Client Scripts, Business rules, Script Includes, UI policies, UI actions.•Worked on ServiceNow end to end upgrade activities including upgrade plans, pre and post cloning activities, skipped change reviews.• Expertise in maintenance of service catalog module, defining workflows, approvals.•Good Experience in data loads using various data sources and transform maps, Instance upgrades, Enhancement and customize of Service Portal Widgets and Pages.•Worked on Automated Test Frameworks• Worked on latest ServiceNow modules with strong focus on customer requirements.Specialties• ServiceNow, Service Catalog, ITSM,Integrations,HRSD, Performance Analytics, CMDB, ATF•JavaScript, HTML, CSS• Ability to grab new opportunities
Experience
Senior Consultant Specialist
Jan 2026 — Present · Pune, IN
Education
Ramrao Adik Institute of Technology
Bachelor of Engineering, Information Technology
2014 — 2018
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