Akshay Panwar

About Akshay Panwar

I am a personable, organized, and self-motivated professional with more than 9.5 years of experience providing comprehensive travel planning and support to a broad range of clients. Skilled in Startup Operations, Leadership, Team Management, Sales, Business Travel, Customer Service, Leisure Travel and Tourism. Strong operations professional with a Master’s degree in Travel and Tourism. In Emeritus, working with iD tech which was acquired by Emeritus in May 2021 for $200 million. I handled the Operations and and Hiring (instructors, directors) for Singapore, Seoul and London Region. Also, took care of six figure International University Partnerships(Contract negotiations). In Whitehat Jr, I was responsible to manage the operational activities and challenges of allocated divisions and ensure resources match workloads to provide cost-effective, high-quality service within timeliness. Maintaining and improving operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. In Enabling Leadership, I was responsible for overall well-being of the company. Event Management, Administrative Management and Inventory & Logistics Management were the core responsibilities of my job. In Mezi (acquired by American Express), I was responsible for managing a team, training and supporting staff members, allocating workloads and tasks and ensuring that service standards are met, in US and India. In Jan’18, the company was acquired American Express for $120M. Prior to Mezi, have worked with ATPI Griffinstone (client handled ‘Maersk’) and Carlson Wagonlit Travel (client handled ‘L&T Infotech’) where I helped corporates in travel planning and setting up corporate travel policies, company procedures, standards and goals to ensure that they operate towards all of them.

Experience

1. Manager - Customer Experience & Operations

   upGrad

   Nov 2023 — Present · Mumbai, IN

Education

• St.Augustines High School

  High School

  1996 — 2006

• Thomas Cook (Centre of learning)

  Master's Degree, Travel and tourism

  2013 — 2014

• PCASC (Pillai's)

  Bachelor's Degree, Business/Commerce, General

  2008 — 2011