Akshay Nijhawan
Customer Service Analyst T2 @American Express
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WORK HISTORY
Customer Service Analyst T2 @American Express
Gurugram, IN
EDUCATION
Chandigarh Institute of Hotel Management & Catering Technology (CIHM)
Bachelor of Science - BS, Hospitality Administration/Management
Indira Gandhi National Open University
Bachelor of Science - BS, Hospitality Administration/Management
Bharatiya Vidya Bhavan (BVB)
Business/Commerce, General
ABOUT AKSHAY NIJHAWAN
I have built my career at billion‑dollar global firms such as FIS Global, Genpact, Concentrix, Teleperformance & Currently with American express where the responsibility of protecting brand reputation and delivering excellence under high‑pressure conditions has shaped my leadership and customer service expertise.I seek leaders in life and management who can recognize my commitment to growth. I value those with the courage to place their trust in me and to entrust me with opportunities that align with my true potential.I see customer service as a role underestimated by the masses, often labeled as low-skill or routine. My vision is to raise the bar so high that people begin to say, ‘We should give this a try too.’ I want to be the market leader—the best out there—not just performing the job but mastering it. My goal is to become a specialist, a top leader who governs the customer service department with pride, strategy, and innovation. By turning empathy, communication, and resilience into powerful tools, I will prove that customer service is not a fallback job, but a career path that shapes leaders.
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