Akshay Nadkarni
Customer Success Lead at Whatfix
- Role
- Customer Success Lead at Whatfix
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Akshay Nadkarni
Customer Success Enthusiast || Specialisation in Emerging MarketsAlways looking to solve problems.
Experience
Customer Success Lead
Jan 2025 — Present · Bengaluru, IN
Leadership & Portfolio Ownership- Lead a team of CSMs while individually managing a enterprise portfolio across EMEA-Built Customer COEs for large enterprises to centralize DAP initiatives—establishing governance, intake, KPIs, and outcome-driven adoption plans that directly linked business priorities to product consumption strategyTeam Enablement & Hiring- Implemented a repeatable coaching framework (1:1s, adoption/deal reviews, playbook standardization) and coached the team on adoption strategy, exec alignment, and value articulation—improving delivery quality, performance, and reducing escalations-Created Gemini-powered ‘Gems’ that turn raw customer data into customer-ready adoption reports—scaling insights and strengthening executive conversations- Mentored 10+ new hires, strengthened product and delivery capabilities, and supported MBA campus recruitment for CS roles.Program & Operational Excellence- Drive organization-wide improvements in rollout quality, adoption governance, and enterprise delivery consistency- Strengthen operational rigor through governance models, cross-team coordination, and defined escalation pathways.
Education
Goa Institute of Management (GIM)
Master of Business Administration - MBA, Marketing
2017 — 2019
Goa Engineering College - Government of Goa
Bachelor’s Degree, Computer Engineering
2012 — 2015
Skills
- C++
- Microsoft Office
- Java
- Microsoft Excel
- Powerpoint
- Microsoft Sql Server
- Javascript
- C
- Asp.net
- Team Leadership
- Public Speaking
- C#
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