Akshay Mehare
Lead Engineer (Salesforce ☁) | Flow Automation & Data Cloud Expert | Salesforce AI (Agentforce) | 2x Ranger | PD1| Data Cloud Consultant Certified | 214 Badges | 1.15L+ Trailhead Points
- Role
- Lead Engineer at Air India Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Akshay Mehare
I’m a Salesforce Lead Engineer with 4+ years of experience in Salesforce Administration and Development, specializing in Sales Cloud, Service Cloud, Data Cloud, and Salesforce AI (Agentforce).My core expertise lies in Salesforce Flow automation — designing scalable, no-code/low-code workflows that streamline complex business processes, reduce manual efforts, and improve system accuracy.Recently, I have worked on Salesforce AI (Agentforce) by creating intelligent agents using Prompt Builder and Document AI (Data Cloud) for automating document analysis and decision-making. I also have hands-on experience with Data Cloud integration and Omni-Channel to enable seamless automation and insights across the enterprise.I’m passionate about blending automation with AI to make CRM processes smarter, faster, and more efficient. Salesforce Expertise: Sales Cloud | Service Cloud | Data Cloud | Flow | Agentforce | Prompt Builder | Document AI | Omni-Channel | Tableau Tools: Workbench | Data Loader | VS Code | Azure | API Integration Certifications: Salesforce Data Cloud Consultant| Salesforce Platform Developer 1 | Salesforce Associate | Salesforce AI AssociateAlways open to learning, innovating, and exploring how AI can reshape the Salesforce ecosystem.
Experience
Lead Engineer
Jul 2023 — Present · Sector 16 Gurugram, IN
Implementing and optimizing Salesforce Sales Cloud, Service Cloud, Data Cloud, and Tableau solutions for business automation.• Expert in Salesforce Flow automation — reducing manual work by 35% and improving customer response time by 40%.• Created three AI agents using Salesforce Agentforce: Knowledge Bot Agent, Employee Agent, and Prompt Builder Agent.• Integrated Document AI with Prompt Builder to automate document reading, rule validation, and Salesforce data mapping.• Enhanced productivity through intelligent data access using Search Index and Data Retriever within Agentforce.• Built Data Cloud integrations with Databricks and Tableau to provide real-time analytics and actionable insights.
Education
Sant Gadge Baba Amravati University, Amravati
Bachelor's degree
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