Akshay Kumar Vettiyattil Sasikumar
Customer Care @McDonald's
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WORK HISTORY
Customer Care @McDonald's
Leicester, GB
While working at McDonald\'s as a Customer Care Lobby team member, I made sure that every customer had a great dining experience by greeting and helping them with their orders. In addition to immediately answering consumer concerns and resolving problems, my duties also included keeping the lobby tidy and orderly. I contributed to the happiness of the consumer by exhibiting excellent interpersonal skills, patience, and efficiency in a hectic setting. I was critical in establishing a welcoming environment for customers and continuously upheld McDonald\'s service standards.
EDUCATION
Sri Bhagawan Mahaveer Jain College
Bachelor's degree
De Montfort University
Msc Marketing Management
ABOUT AKSHAY KUMAR VETTIYATTIL SASIKUMAR
As a marketing graduate with a Msc in Marketing Management from De Montfort University and a Bachelor\'s degree in Business/Commerce from Sri Bhagawan Mahaveer Jain College, I have a strong foundation in digital marketing, market research, and consumer behavior. I have also earned certifications in Digital Marketing from Internshala and Inbound Marketing from HubSpot Academy, demonstrating my commitment to learning and updating my skills.Currently, I am working as a Customer Care Lobby team member at McDonald\'s, where I ensure that every customer has a great dining experience by greeting and helping them with their orders, answering their concerns, resolving their problems, and keeping the lobby tidy and orderly. I have excellent interpersonal skills, patience, and efficiency, and I contribute to the customer satisfaction and loyalty by upholding McDonald\'s service standards. I also use my social media skills to promote McDonald\'s products and services online, and to engage with customers and potential customers on various platforms. I seek challenging opportunities where I can fully use my managerial and marketing skills for the success of the organization and develop more skills. I am passionate about connecting with customers and building awareness about how the products and services of an organization can satisfy their needs.
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