Akshay Kumar Sharma

About Akshay Kumar Sharma

Salesforce ecosystem specialist with a decade of experience, including 4+ years in technical architecture. Successfully designed solutions and managed client relations for Consulting & Product-based services. Utilizes strong Apex and data modeling skills to develop innovative, project-leading architecture.>> Committed to high-quality deliverables and effective team collaboration.>> Collaborate with client/ partners/stakeholders to define requirements, deliverables, and set and manage expectations.>> Lead technical design sessions. Design and document technical solutions aligned with the client\'s business objectives; identify gaps between the client\'s current and desired end states.>> Provide oversight and governance of Salesforce projects>> Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation>>Contribute to the practice\'s growth through thought-leadership, development of solution accelerators, reusable assets and participation and ownership of other operational areas (recruiting, onboarding, training, enablement, pre-sales, etc.)>>Involved in developing business requirements, specifications, process flows, application design, application configuration, testing, and deployment.Industry Experience: Manufacturing, Logistics & Supply Chain, Media, Banking/ Finance, Child Support/ Welfare, Enterprise Medicaid System (Government Public Sector)Technical Expertise:[I] Sales Cloud Configuration / Implementation [ii] Service Cloud Configuration / Implementation Certified Pardot Specialist [iv] Experience Cloud (Customer/ partner)[iv] Lightning Experience / Development [v] Lightning Migration [vi] Public Sector Solution (PSS)[vii] OmniStudio Development >> Integration Experience: Salesforce to JIRA, AWS to Salesforce, HubSpot Integration, FTP Integration [Boomi], Docu-Sign With SFDC, CLM, X-Author tool, SF-SF, Email Service, Metadata API >> Marketing Automation Tool: Pardot, Integration with SF, Hubspot, Integration with SF.>> SFDC Admin: User/ Role/profile, Workflow/Flow/Process Builder, Report/Dashboard, Assignment/ Duplicate/Escalation rule, Approval Process >> Migration Tool : Data loader, Changeset, Metaforce, ANT, and Eclipse >> SFDC Dev Visual-Force page, trigger, batch class, apex sharing, and lightning development

Experience

1. Technical Architect

   Touchpoints

   Nov 2025 — Present · New Delhi, IN

Education

• Harcourt Butler Technical University

  Master of Computer Applications - MCA, Computer Software Engineering

• Jawaher Inter college Rardhana, Meerut

  12th, PCM

  2007 — 2008

• Bhagwant University, Ajmer

  BCA, Computer Engineering

  2008 — 2011