Akshay Kumar Shantanu
Branch Manager @ICICI Bank
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WORK HISTORY
Branch Manager @ICICI Bank
Operational Management: Overseeing daily activities, ensuring efficiency, maintaining facilities, and managing inventory/logistics.Financial Oversight: Managing the branch\'s budget, monitoring expenses and revenue, preparing financial reports, and ensuring profitability goals are met.Sales & Business Growth: Developing and executing strategies to increase sales, acquire new customers, cross-sell products/services, and analyze local market trends to identify opportunities.Team Leadership & Human Resources: Leading, mentoring, training, and motivating staff. This includes recruiting, hiring, conducting performance reviews, and fostering a positive work environment.Customer Relationship Management: Building and maintaining strong customer relationships, resolving escalated complaints, and ensuring high levels of customer service and satisfaction.Compliance & Risk Management: Ensuring the branch operates in adherence to all company policies, industry regulations, and legal requirements, including health and safety protocols.Community Engagement: Representing the company in the local community to enhance brand reputation and build a strong network for business development.
EDUCATION
Manipal Academy of Higher Education
Banking , Banking, Corporate, Finance, and Securities Law
Patna University
Bachelor of Arts - BA, Economics
Bfsi
Banking diploma , Public Administration
ABOUT AKSHAY KUMAR SHANTANU
ICICI BRANCH MANAGER | WEALTH MANAGEMENT, WEALTH SELECT AND TRADE DEPARTMENT @ICICI BANK
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