Akshay Kumar Galalwala

About Akshay Kumar Galalwala

With over nine years of experience in sales, technical support, and electronics repair, I currently serve as an Apple iPro at V5 Global. My primary focus is delivering personalized Apple solutions that cater to customer needs while enhancing their overall experience. By staying up-to-date on Apple’s innovative products and services, I ensure accurate guidance and a seamless ownership journey for customers. My expertise spans instructional design, electronics repair, and team leadership, which I leverage to contribute to store operations and a welcoming, inclusive environment. Through collaboration with colleagues, adherence to Apple’s retail processes, and a commitment to fostering brand loyalty, I help create meaningful customer experiences that drive repeat engagement.

Experience

1. Apple Ipro

   V5 Global

   Jun 2024 — Present · Surat, IN

   Deliver an only-at-Apple customer experience by understanding customer needs and recommending personalised Apple solutions Present Apple products and services through clear demonstrations and feature education Support customers through the complete ownership journey, from discovery to post-purchase supportStay current on Apple products, services, and purchase options to provide accurate guidanceBuild long-term customer relationships that drive brand loyalty and repeat visits Collaborate with team members to support store operations and shared goalsMaintain accuracy while following Apple Retail processes and guidelinesContribute to a welcoming, inclusive store environmentRevenue & Impact: Generated over ₹10 Crore in total revenue, significantly contributing to regional sales targets. Successfully engaged with customers, converting high-level consultations into loyal, long-term client relationships.Brand Representation: Represented the Apple brand in premium retail environments, delivering personalized customer experiences that align strictly with Apple’s global standards.Ecosystem Expertise: Demonstrated deep technical proficiency across iPhone, iPad, Mac, Apple Watch, and Services. Specialized in explaining \"The Apple Ecosystem\" to demonstrate value and seamless integration to new users.Customer Experience: Maintained exceptional customer satisfaction scores by offering end-to-end support—from initial discovery and tailored solutions to after-sales support and data migration.Strategic Collaboration: Partnered with cross-functional teams to refine sales strategies, execute visual merchandising guidelines, and lead in-store training initiatives.Data-Driven Focus: Monitored key performance metrics and market trends to adapt sales approaches and support store-wide decision-making.

Education

• FIXST MAINTENANCE COLLEGE

  iPhone super engineer course, Technical Teacher Education

• FIXST MAINTENANCE COLLEGE

  MacBook repair course

• Sheth Shree P. H. Bachkaniwala Vidhyamandir.

  Secondary School Certificate, Electrical, Electronics and Communications Engineering

• SSPHBV

  High School Diploma