Akshay Kumar

Experience

1. Technical Analyst

   Tata Consultancy Services

   Jan 2023 — Present · Chennai, IN

   Effectively tracked and monitored data via Splunk, Grafana, Kibana toolsCollaborated with business partners to identify areas for improvement and develop reports and presentations.performed basic log analysis using SQL commands to gather error message and application status.Working with Service now based on SLAMonitored various types of issues while overseeing dashboards.Executed compliance monitoring reviews, including specific regulatory testing, in accordance with compliance monitoring procedures.Resolved web tickets triggered by alerts.Prepared and sent daily reports to the leads, which are used in case of any issues.Designed and implemented end-to-end machine learning pipelines, involving data ingestion, preprocessing, model training, and deployment.Working on incident management to resolve the priority issuesUtilized Cisco tool to monitor application performance and ensure optimal system health. Used Selenium-based synthetic testing scripts, performing multiple trial runs through the booking flow to check for application health, identify issues in key components, and alert production teams of downtime or problems.Troubleshot, debugged, and maintained existing software programs.Experience in handling incident management.Taking ownership of customer issues and resolving them within the SLA.Generating daily reports for stakeholders.Initiating bridge calls for high-priority cases and resolving incidents as quickly as possible.Worked closely with the product management team, developers, designers, and support representatives to manage and enhance applications.Experience in Working with AWS, Azure tools

Education

• University of Calicut

  Bachelor of computer application

• BHARATHAMATHA COLLEGE OF ARTS AND SCIENCE

  BCA, Computer Programming, Specific Applications

  2019 — 2022