Akshay Kumar
Operations Team Lead at Tech Mahindra
- Role
- Operations Team Lead at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Akshay Kumar
A competent professional with 7 years of experience in various fields such as Operations,…
Experience
Operations Team Lead
Nov 2020 — Present · Hyderabad, IN
Managed regional operations to position Google Pay as the preferred payment partner, achieving consistent merchant engagement and long-term retention.• Built strong relationships with merchants and key vendors to ensure alignment on business goals and service excellence.• Initiated and led joint audit processes across metro regions for both merchant onboarding and revisits, resulting in a 50% reduction in false onboardings and 95% accuracy in revisits, enabling the client to significantly reduce operational losses and improve data integrity.• Collaborated with Training, Tech, Product, and Business Development teams to streamline operations and support product innovation.• Presented strategic business reviews using data insights to drive market growth and performance.• Led merchant onboarding optimizations via structured feedback loops and process audits.• Monitored competitor activities and provided recommendations for market repositioning.• Achieved consistent improvement in key metrics (MTM & WTM) for city-level performance.
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