Akshay Kumar

About Akshay Kumar

Customer Success and Digital Advertising professional with 6+ years of experience in searchadvertising, campaign optimization, client advisory, and data-driven performance strategy across globalmarkets. Proven record of managing high-value portfolios ($300M+ annual spend), conducting in-depthsearch, keyword, and competitive analysis, and delivering measurable improvements in ROI andaccount growth. Skilled in collaborating with cross-functional partners, translating complex datasets intoactionable insights, and driving adoption of advertising products. Recognized for consistently exceedingrevenue targets, strengthening client relationships, and delivering scalable, business-alignedadvertising solutions.

Experience

1. Customer Success Manager

   Amazon

   Jul 2025 — Present · Bangalore Urban, IN

   Driving customer obsession at scale. In my role at Amazon, I manage end-to-end customer success while ensuring the brand experience is seamless, consistent, and impactful. From onboarding to growth, I act as a trusted partner— Enhanced seller account health by optimizing product selection, streamlining inventory management, improving advertising performance, and refining PDP content, while uncovering strategic growth opportunities that contributed to increased GMS.bulb: What I focus on: • Owning the full customer journey—onboarding, engagement, and retention • Delivering tailored support to strengthen trust and loyalty • Partnering across teams to elevate the Amazon brand experience • Turning customer insights into strategies that drive growth and innovationAt Amazon, every interaction matters—and I’m committed to ensuring customers feel supported, valued, and empowered every step of the way.

Education

• Bangalore University

  Bachelor of Commerce - BCom, Accounting and Finance

• Kendriya Vidyalaya

  High School Diploma, Commerce

  2014 — 2015