Akshay Korgaokar

About Akshay Korgaokar

I have over 18 years of expertise in Professional Services, Managed Services, IT Service Operations, andDelivery.Expertise in concepts of end-to-end project planning and implementation from scope management to activitysequencing, effort & cost estimation, risk analysis to quality management in line with organizational guidelinesand norms.Successfully spearheaded the new setup and management of a process along with a 32-member team frominitiation, planning, business development, pre-sales, operations and entire lifecycle of process.Excelled in working with key clients: Bank of America (13-million-dollar deal size), Morgan Stanley (8-million-dollar), JP Morgan Chase (6.5-million-dollar).Led initiatives comprising reengineering of business service processes; evolved delivery process andinfluenced operational issues.Delivered impressive gross margins of 60% on service offerings, surpassing industry benchmarks andshowcasing strong financial acumen.

Experience

1. Global Lead - Pssi Infosec

   EY

   Jun 2025 — Present · IN

   I lead global Identity & Access Management (IAM) service management and transformation initiatives across secure access, directory services, identity governance, and authentication platforms.I currently oversee a distributed team of Service Managers and Portfolio Leads responsible for engineering, operations, architecture governance, and product delivery across multiple IAM domains.IAM as a Service (IAMaaS)• Designed and operationalized an IAM-as-a-Service model, shifting from reactive support to structured, product-aligned service ownership.• Introduced service catalog clarity, standardized onboarding models, and defined measurable KPIs for authentication, authorization, and identity lifecycle services.• Improved transparency across stakeholders through structured reporting on incidents, problems, changes, CSAT, and roadmap maturity.AI-Enabled Service Intelligence• Designed and built an AI-powered ticket analysis and grouping engine to identify emerging problem clusters across ServiceNow data.• Architected deterministic pre-processing (data normalization, semantic similarity grouping, embedding-based clustering) before invoking LLM reasoning.• Implemented responsible AI principles including data minimization, masking strategies, and controlled inference boundaries.• Reduced manual problem identification effort and enabled data-driven root cause hypothesis generation Global Leadership & Governance• Lead a globally distributed team across multiple time zones, ensuring delivery continuity and operational excellence.• Standardized service review forums, KPI dashboards, and executive reporting mechanisms.• Act as a bridge between engineering, architecture, operations, and executive stakeholders.Strategic Focus Areas• Intelligent IT Service Management (ITSM)• Secure Access & Identity Governance modernization• Responsible AI in enterprise environments• Product-led IAM operating models• Data-driven service transformation

Education

• International Institute of Information Technology Hyderabad (IIITH)

  Masters degree in data and telecom

  2006 — 2007

• DR. D. Y. Patil Vidyapeeth (DPU)

  Bachelor of Engineering - BE, Computer Science