Akshay Khullar
Service Design Lead @Fidelity International
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WORK HISTORY
Service Design Lead @Fidelity International
Gurugram, IN
EDUCATION
Art Institute of Vancouver
HnDip
University of Westminster
Computer Science MSc
Human Factors International
Certified Usability Analyst (CUA)TM
ABOUT AKSHAY KHULLAR
I\'m a senior service design and UX leader with 14+ years of experience driving human-centered innovation across FinTech, advertising, gaming, and digital transformation spaces. Currently leading Service Design and Design Thinking at Fidelity International as a Senior Manager, I specialize in crafting intuitive, scalable, and business-aligned experiences through deep discovery, user research, and design strategy. With a strong foundation in design thinking, UX, and facilitation, I help organizations unlock user insights and turn complexity into clarity — bridging business goals with real human needs. My approach blends systems thinking with hands-on UX design and prototyping to create services that are not only usable, but truly valuable. Previously trained in Art & Design, Animation, and Game Design in Canada and the UK, I bring a multidisciplinary lens and a creative mindset to every challenge. Whether mentoring design teams, coaching stakeholders, or leading workshops, I’m passionate about enabling teams to solve the right problems — and build experiences that users love. If you\'re building products and services that demand empathy, clarity, and innovation, I\'m always open to meaningful conversations and opportunities to collaborate.
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