Akshay Kenjale

Customer Experience Analyst @Edmund Optics

Role
Customer Experience Analyst at Edmund Optics
Location
Lawrence, NJ, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Akshay Kenjale

I love to solve riddles, which attracted me towards human-centered problem-solving…

Experience

  1. Customer Experience Analyst

    Edmund Optics

    Feb 2025 — Present · Barrington, NJ, US

    Analyze customer relationship and sales data to identify trends, gaps, pain points, and forecast future performance.2. Develop custom dashboards and ad-hoc reports for Sales Leadership, Business Development, Product Support, and other key stakeholders.3. Conduct qualitative and quantitative research to understand the customer experience and suggest improvements to the customer journey.4. Promote data-driven decision-making by increasing visibility and adoption of data products across the organization.5. Apply UX principles to enhance the usability and effectiveness of internal data products.

Education

  • Thomas Jefferson University

    MS-User Experience and Interaction Design, Web Page, Digital/Multimedia and Information Resources Design

  • Indian Institute of Information Technology, Design and Manufacturing, Jabalpur

    Bachelor of Design (B.Des)

    2015 — 2019

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Akshay Kenjale — Customer Experience Analyst at Edmund Optics in Lawrence, NJ, US | Unifers