Akshay Kenjale
Customer Experience Analyst @Edmund Optics
- Role
- Customer Experience Analyst at Edmund Optics
- Location
- Lawrence, NJ, US
- LinkedIn followers
- 500 followers
About Akshay Kenjale
I love to solve riddles, which attracted me towards human-centered problem-solving…
Experience
Customer Experience Analyst
Feb 2025 — Present · Barrington, NJ, US
Analyze customer relationship and sales data to identify trends, gaps, pain points, and forecast future performance.2. Develop custom dashboards and ad-hoc reports for Sales Leadership, Business Development, Product Support, and other key stakeholders.3. Conduct qualitative and quantitative research to understand the customer experience and suggest improvements to the customer journey.4. Promote data-driven decision-making by increasing visibility and adoption of data products across the organization.5. Apply UX principles to enhance the usability and effectiveness of internal data products.
Education
Thomas Jefferson University
MS-User Experience and Interaction Design, Web Page, Digital/Multimedia and Information Resources Design
Indian Institute of Information Technology, Design and Manufacturing, Jabalpur
Bachelor of Design (B.Des)
2015 — 2019
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