Akshay J.

About Akshay J.

I’m a Director of Operations & Analytics with 12+ years of experience scaling global operations across SaaS and energy technology organizations.I specialize in building high-reliability, data-driven operating models that sit at the intersection of Operations, Analytics, Product, and Customer Success — turning complex data platforms into predictable, scalable businesses.Over the last decade, I’ve led global teams responsible for:> Operational excellence & SLA-driven delivery across enterprise customers> Data quality, forecasting, and analytics platforms supporting regulated & deregulated energy markets> Cloud infrastructure optimization, driving 70%+ YoY margin improvement through cost reduction initiatives> End-to-end customer support and technical operations for mission-critical SaaS productsAs a Product Owner for Data Quality, I’ve designed governance frameworks, alerting systems, and automation pipelines that significantly reduced data incidents while improving trust and decision-making for business users.I’m known for:> Translating technical complexity into business outcomes> Building and scaling high-performing global teams> Partnering deeply with Product and Engineering to improve platform reliabilityI thrive in environments where operations, data, and customer experience are strategic differentiators — not cost centers.

Experience

1. Director of Operations & Technical Support

   Innowatts

   Sep 2025 — Present · Gurugram, IN

   As the Director of Technical Support, I lead the Operations & Analytics function responsible for ensuring operational reliability, client delivery excellence, and data integrity across global customer engagements.With a strong foundation in technical operations, analytics, and process automation, I oversee end-to-end support workflows — from load forecasting and data scheduling to cloud cost optimization — ensuring our platforms deliver seamless, high-quality experiences to customers.My passion lies in building efficient, data-driven systems and empowering teams to scale operations sustainably. I collaborate closely with cross-functional partners in Product, Engineering, and Customer Success to continuously improve workflows, resolve critical client challenges, and drive measurable business outcomes.Core focus areas - Technical Operations & Customer Support Leadership- Process Automation & Workflow Optimization- Data Quality, Forecasting, and Analytics- Cloud Infrastructure & Cost Efficiency (AWS / GCP)- Cross-functional Collaboration & Team Enablement- SLA Management & Service Reliability

Education

• National Power Training Institute, Faridabad

  Master of Business Administration (M.B.A.), Power Management

  2011 — 2013

• Vivekanand Institute of Technology & Science, Ghaziabad

  Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering

  2006 — 2011