Akshay Dogra

Technical Support Manager @Rackspace Technology

South Delhi, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2021 — Present

Technical Support Manager @Rackspace Technology

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Gurgaon, IN

EDUCATION

2015 — 2017

Sikkim Manipal University - Distance Education

Master of Business Administration (MBA), Information Technology

N/A

Guru Gobind Singh Indraprastha University

bachelor of computer applications, Computer/Information Technology Administration and Management

ABOUT AKSHAY DOGRA

Talented Manager with 13+ years of Industry experience, expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent mentor with exceptional management abilities and results-driven approach. • Currently Managing team of engineers to support Fast-paced Operations for Cloud Services of 3 major hyper-scalers and Rackspace private cloud in a linux environment. • Managed complete India Function of OpenStack Public Cloud platform, comprised of multiple levels of technical resources. Honing communication skills along with emotional intelligence in direct reports; creating an environment of open feedback, collaborative problem solving and decision making. • 7 years of leadership experience in building and managing teams with operations/system engineering and Incident Management skills with extensive experience in managing/hiring remote distributed teams. • Experience across project functions like Incident Management, Resource Prioritization, Capacity Management, Data Center Management and Client Relationship Management and Capacity Planning • Expertise in IT technology resource administration; analyzing processes & workflow, assessing their efficacy, relating to business plans & goals and suggesting simplification solutions • Skilled in delivering & managing large complex global infrastructure in managed services model across multiple data centers. • Excellent communication, interpersonal, and problem-solving skills with experience working in a Multi-Cultured environment. Technologies: Virtualization, Cloud, OpenStack, AWS, VMWare, Containerization, Kubernetes, CI/CD, Linux, SSL, REST API, DevOps, Ansible, Git

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Akshay Dogra — Technical Support Manager at Rackspace Technology in South Delhi, IN | Unifers