Akshay Chavan

ITSM | Regional Service Manager (Great Britain)

Role
Analyst - Technology Support at WTW
Location
Mumbai, MH, IN
LinkedIn followers
500 followers

About Akshay Chavan

I am an experienced and self-motivated IT professional with over 9.5 years of expertise in managing global infrastructure services across various disciplines, including Problem Management, Service Management, and Technical Support Operations. Throughout my career, I have- Developed strong communication and presentation skills, enabling me to effectively provide training and manage teams while consistently meeting Service Level Agreements (SLAs)- Successfully implemented and driven Service Improvement Programs across multiple teams, contributing significantly to our Continuous Service Improvement Plans- Actively participated in Technical Support Operations, enhancing overall service delivery and client satisfaction.I am committed to continuous growth and improvement in the IT sector, ensuring that I always bring value to my teams and clients. Currently, I serve as a Regional Service Manager at Willis Towers Watson.

Experience

  1. Analyst - Technology Support

    WTW

    Apr 2024 — Present · Thane, IN

Education

  • University of Mumbai

    Bachelor of Engineering (B.E.), EXTC ENGINEER

    2012 — 2015

Skills

  • Powerpoint
  • Microsoft Office
  • Social Media

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Akshay Chavan — Analyst - Technology Support at WTW in Mumbai, MH, IN | Unifers