Akshay Bawane

Experience

1. Senior Software Engineer

   HCLSoftware

   Jul 2021 — Present · Pune, IN

   Building AI-driven Conversational & Marketing Tech Solutions Developed an AI-powered Copilot Agent, enabling users to interact with documents, databases, dashboards, and flowcharts, streamlining decision-making and workflow automation. Implemented a document search system with RAG, reducing customer support queries by 30% by allowing users to perform question-answering (QA) on product documentation. Designed QueryGPT, transforming natural language queries into SQL, supporting multiple databases and reducing dependency on technical teams. Built an NLP-based audience segmentation system, empowering marketers to identify target audiences and create dynamic segmentation rules for personalized campaigns. Developed a machine learning platform, enabling users to train models on their own data and utilize them for predictions. Enhanced a conversational workflow management system by implementing multi-tenant session handling, authentication & authorization, and event-driven notifications, improving security and customer engagement. Built a scalable WhatsApp webhook service, handling concurrent WebSocket connections, enabling real-time communication for businesses and improving user experience.

Education

• Indian Institute of Technology, Guwahati

  Master of Technology - MTech

  2019 — 2021

• Vishwakarma Institute Of Technology

  Bachelor of Technology - BTech

  2012 — 2016