Akshay Aggarwal

Product Manager @UniAcco

Delhi, IN

Collaborated closely with the CTO to identify, design, and implement high-impact systems that drove meaningful improvements and efficiency for the organization.AI Chatbots Development- Built AI-powered chatbots with knowledge bases for WhatsApp, Messenger, SMS, and web chat- Designed automation workflows for email personalization- Tools:**Relevance AI**,**Agentive Hub**,**Voice Flow**-**Achievements**: Automated lead qualification on WhatsApp, enabling human-free lead conversion. Voice AI Developer- Created conversational AI bots using **LLM Models**,**Voice Models**, and **Telephony Solutions**- Engineered real-time web sockets and workflow automations for systems like **Retell AI** and **Bolna**-**Achievements**: Reactivated thousands of dormant leads, increasing engagement rates. AI Call Analysis Engineer- Developed systems to assess agent performance based on script adherence, sales pitch, and value extraction- Integrated **LLM Models**,**Google Cloud**, and telephony solutions into tools like **Convin AI**-**Achievements**: Enhanced sales efficiency for airline booking and healthcare sectors. Call Logger App Developer- Created an app to log and record calls, improving agent performance tracking- Used **Cloud Telephony**,**Recording Solutions**, and **APIs** for CRM integration-**Achievements**: Deployed the app for 100+ agents, saving ₹40 lakhs annually. AI-Driven CRM Specialist- Designed AI-powered CRM systems for lead management and prioritization- Technologies:**Python**,**APIs**, and CRM feature optimization. Project Management- Led daily scrums and sprint meetings with cross-functional teams to ensure project success- Generated detailed reports to streamline workflows and ensure timely delivery.

Noida Institute of Engineering & Technology

Bachelor of Technology - BTech