Akshay Agarwal
Product & Strategy @Tiktok Shop
- Role
- Product Strategy Manager at Tiktok Shop
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Akshay Agarwal
Product leader specializing in AI-native product development and the design of agentic…
Experience
Product Strategy Manager
Jun 2024 — Present · Seattle, WA, US
Orchestrated a 10% uplift in bad seller CSAT by optimizing customer experiences, partnering with data teams to refine strategies and develop key performance dashboards•Tracked and managed a $5M compensation program, boosting ROI and repurchase rate by shifting 50% of compensation from coupons to TikTok Shop Balance, increasing compensation utilization rates from 40% to 70%•Enabled the customer experience team by building product capabilities that reduced expenses, expanded communication coverage by 60%, and cut TAT by 80% during escalations•Revamped trust-busting communication strategies, redesigning the UI to enhance transparency, streamline user interactions, and boost customer trust, resulting in improved engagement and satisfaction
Education
Delhi Public School - Bopal, Ahmedabad
Science
University of Pittsburgh Katz Graduate School of Business
MBA with Masters in Management Information Science, Master of Business Administration - MBA, Business Administration and Management, General
PES University
Bachelor of Engineering, Computer Science
2014 — 2018
University of Pittsburgh
Master of Business Administration - MBA
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