Akshat Mahajan
Assistant Manager @Maruti Suzuki India Limited
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WORK HISTORY
Assistant Manager @Maruti Suzuki India Limited
Gurugram, IN
Supported the launch of India’s first OEM-run accessories e-commerce journey, with car-wise compatibility on the Maruti Suzuki app, solving key Customer Pain Points- Ideated and integrated features like Smart EMI and Scan & Assure; the latter was adopted by 27% of users purchasing accessories- Led the rollout of the gamification module with 7 onboarding tasks, rewarding users with exclusive partner coupons to drive exploration and early retention- Collaborated with Gen AI partner, DaveAI, to build an end-to-end AI chatbot journey for accessory discovery and support- Designed and deployed a support system overhaul via Sprinklr (ticket logging) and Zendesk (agent portal), resolving legacy routing failures and establishing a structured escalation matrix- Conducted primary research with 20+ dealerships and 5+ parts distributors to inform product decisions- Authored and reviewed 10+ user stories for key features across accessories, support, and gamification modules
ABOUT AKSHAT MAHAJAN
As an Assistant Product Manager at Maruti Suzuki India Limited, I have contributed to key…
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