Akshatha Shetty

About Akshatha Shetty

As an Operation Executive at Citi, I m specialised in payment processing and reconciliation, using my deep knowledge of SWIFT and ISO2022 standards and protocols. I have 14 years of banking experience, working with various payment systems and formats, such as NEFT, RTGS, NOSTRO, MT103, MT202, MT202COV, MT199, and MT910 n pacs 008, pacs009, pacs004.My mission is to ensure timely and accurate execution of payments, compliance with regulatory and internal policies, and resolution of any issues or queries. I work with a cross-functional team of professionals, collaborating with clients, partners, vendors, and internal stakeholders to deliver high-quality service and support. I also contribute to continuous improvement initiatives, leveraging my skills in teamwork, back office operations, and ISO20022.

Experience

1. Manager

   Tata Consultancy Services

   Jan 2024 — Present · IN

   Onboarding new employees with training and new hire documentation.•Accomplished multiple tasks within established timeframes.•Monitoring daily activities and mentoring team members•Manager for Payments and Investigation operations.•Managing the team of 20•Handling Funds Transfer and Investigations for the Financial Institutions andCorporate Clients of WESTPAC Corporation•Analysis of Payment flow and Investigation of Funds transfers on variousbackgrounds involving various Swift Types like MT100, MT103, MT202, MXPacs.008 and Pacs.004.•Contacting Banks and Financial Institutions by Swift Messaging systems such as online request for customers, Transfer of funds, Kick Out payments, stop payments and Mid Amend payments, Unable to apply thefund, Beneficiary claims non receipt of funds, Amending the original messages, Cancellation or Return of Funds, Change the value Date of theFunds.•Analysing and rectifying flaws while transferring funds and also screeningand identifying the correctness of payment so that neither any fundtransfer nor a communication reaches specially designated nationalcategorized in the OFAC and US compliance•One of the key member in migration of applications from Global Paypal toFinastra where transactions are coming in MX format, ensuring alltransactions are flowing smoothly end to end.•Tracking the batches of transactions end to end with the client andbusiness implementation team so that there is no loopholes.Collaborated with internal teams, correspondent banks, and externalentities to resolve payment issues and timely solution•Performed financial analysis and reconciliation to identify and rectify payment errors and fraud •Validate all client\'s payments are executed and reconciled

Education

• Mumbai University Mumbai

  Bachelor of Commerce - BCom

  2006 — 2009