Akshat Gupta
Head of Client Success & Strategic Accounts | Scaling AI-SaaS | B2B Sales and Growth Strategy | Partnering with Top-Tier Global Institutions | MBA
- Role
- Head of Client Success at VMock
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Akshat Gupta
Hello! I’m Akshat Gupta, a Customer Success Leader, passionate about helping organizations unlock growth through scalable client success strategies. With over a decade of experience in SaaS and enterprise solutions, I specialize in building client engagement models that drive retention, adoption, and measurable impact.At VMock, I lead the Client Success function, partnering with global universities and enterprises to transform the career journeys of millions of students and professionals. My focus is on aligning business goals with user outcomes, ensuring our clients achieve long-term value, satisfaction, and success.Key strengths include:* Driving retention & growth across large enterprise portfolios* Designing scalable success operations and onboarding frameworks* Building and mentoring high-performing client success teams* Leveraging data & insights to improve adoption and ROII believe that customer success is not just a function, it’s a growth engine. My mission is to create ecosystems where clients thrive, teams excel, and organizations achieve sustainable results.Outside of work, I draw inspiration from reading, running, and traveling, pursuits that keep me energized and bring creativity into my leadership style. Let’s connect if you’re interested in discussing customer success strategy, SaaS growth, or career enablement at scale.
Experience
Head of Client Success
Apr 2024 — Present · Gurugram, IN
As the Head of Client Success, I lead the strategic direction of a world-class client success function, driving organizational growth and market expansion. My core focus is on enhancing operational capacity, scaling the team, and ensuring our clients see measurable value from every engagement.
Education
Maharaja Surajmal Institute Of Technology
Bachelor of Technology (B.Tech.), Information Technology
2007 — 2011
Manav Sthali School
High School, Non-Medical
1996 — 2007
IMI Delhi
Master of Business Administration (M.B.A.), Finance and Marketing
2013 — 2015
Skills
- Management
- Requirements Analysis
- C++
- Business Analysis
- Core Java
- Business Development
- Wealth Management
- Html
- Marketing
- Information Technology
- Java
- Microsoft Powerpoint
- Sql
- Consumer Behaviour
- Social Media Marketing
- Market Research
- Powerpoint
- Microsoft Excel
- Team Management
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