Akshata Navgavkar

About Akshata Navgavkar

9.7 years in of experience in Application Support and technical team Lead, • Currently working in ATOS project Novartis as Team lead and responsible for managing 24 FTEs to provide application support via ticketing tool• Prepared and carried out employee performance review.• Assist in data migration to new application.• Prepared and led senior meetings for quarterly business review.• Regular connects with managements and delivery head on the revenue.• Managing Projects deliverables like Client requirements/implementations and weekly client calls• Responsible for all client level interactions, Documents, presentations, demonstrations.• Led presentations and demonstration of the application to Customer and management.• Deft at generating/implementing ideas during project/process implementation.• Team Management and Leadership skills.• Expertise on ticketing system, Team Management/ People Management, Escalation Management, Project Management, Service Assurance SLA.• Formulating and implementing idea to minimize the Team Effort and at the same time meet client’s need.• Preparing the monthly billing reports, activity logs, franchise data, SLA data, Governance Deck.• SME: Subject Matter Expert.• Analyzing RCA and preparing CAPA.• Creating Process Workflow and Baseline.• Trainer: Planning and conduction training for resources.• Throughout knowledge of Process of service delivery & service assurance.• Capable of grasping new technical concepts quickly and utilizing it in a productive manner.• Acquired knowledge of new methods, technology & industry trends while undertaking projects.• Excellent communication and time management skill.• Focused and hardworking, self-motivated and team oriented with proven capability to meet high-pressure deadlines and coordinate multiple projects.

Experience

1. Support Account Manager

   ServiceNow

   Dec 2024 — Present · Hyderabad, IN

Education

• D.G. Tatakare college

  BSC IT, It

  2011 — 2014

Skills

• Student Counseling
• Teaching
• Public Speaking
• Program Development
• Career Counseling