Akshat Sharma
Customer Success Leader | SaaS | ARR Growth | CX Strategy & Automation
- Role
- Customer Success Project Lead at alphastream.ai
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Customer Success Project Lead
Aug 2024 — Present · Bengaluru, IN
Owned the end-to-end Customer Success lifecycle (onboarding, adoption, retention, and expansion) for GenAI enterprise clients across the US & UK, managing a $3M ARR portfolio.Designed and launched scalable onboarding playbooks and NPS-driven feedback loops, increasing client engagement scores by 35% and improving time-to-value.Partnered with Product & Engineering teams to translate client insights into roadmap priorities, directly influencing feature adoption and driving stronger customer alignment.Drove account growth initiatives through proactive QBRs, upsell strategy, and executive stakeholder engagement, contributing to portfolio expansion and renewal success.
Education
University of Mysore
Master of Business Administration (M.B.A.)
2013 — 2015
University of Rajasthan
Bachelor of Commerce (B.Com.)
2009 — 2012
Skills
- Public Speaking
- Customer Relationship Management (Crm)
- Team Management
- Research
- Microsoft Word
- Technical Recruiting
- Talent Acquisition
- Project Management
- Customer Service
- Business Development
- Leadership
- Recruiting
- Powerpoint
- Microsoft Excel
- Microsoft Powerpoint
- Management
- Microsoft Office
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