Akshat Raje

About Akshat Raje

With 18+ years of experience in Shared Services (GBS), Vendor Management, and Business Operations, I specialize in setting up high-performance Global Capability Centers (GCCs), architecting Centers of Excellence (CoEs), and leading multi-vendor environments to deliver operational excellence, cost efficiency, and enterprise-wide impact.At Pfizer, I’m building the Business Operations COE while leading service excellence, contract governance, and financial accountability through automation and data-driven insights. I also managed a $100M global contractor network, enabling projects annually as part of Pfizer’s global service program (PfizerWorks). My focus has remained on blending service design with automation (including RPA) to future-proof business operations & maximize enterprise value.At AkzoNobel, I was entrusted with setting up and expanding the India GBS hub from scratch. I established BPM and process improvement capabilities using tools like Signavio, developed governance frameworks that spanned multiple regions, and led global service delivery for a 650+ FTE vendor network. My ability to influence global leadership on transformation roadmaps allowed me to drive change at scale, balancing governance rigor with operational agility.At General Mills, I played a pivotal role in expanding shared services operations across multiple regions, delivering tangible business outcomes by establishing new service capabilities that brought strategic value to the organizations.

Experience

1. Operations Lead - Business Operations Services & Solutions (Pfizer Gbs Enterprise Services)

   화이자

   Jul 2025 — Present · Pune, IN

   Driving enterprise-wide transformation initiatives to enhance scalability, operational efficiency, and service excellence within the Enterprise Services organization.Overseeing a multi-million-dollar annual budget while building and operationalizing a Business Operations Center of Excellence.Partnering with leading global consulting firms to redesign business operations, fostering agility, innovation, and measurable performance gains.Streamlining system usability and reducing turnaround times to enable a more responsive, customer-centric service delivery model for BOS & S.

Education

• Savitribai Phule Pune University

  Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services

  2004 — 2006

• Symbiosis Institute of Management Studies

  Bachelor of Commerce (BCom), Business Administration and Management, General

  2001 — 2004

Skills

• Team Leadership
• Key Account Management
• Competitive Analysis
• Recruiting
• Vendor Management
• Customer Relationship Management (Crm)
• Business Process Improvement
• Business Planning
• Operations Management
• Consulting
• Customer Insight
• Fmcg
• Trade Marketing
• Strategic Planning
• Negotiation
• Business Strategy
• Management
• Marketing
• Project Management
• Cross-Functional Team Leadership
• Marketing Strategy
• New Vendor Development
• Strategy
• Business Analysis
• Team Management
• Leadership
• Customer Service
• Customer Satisfaction
• New Business Development
• Business Development
• Retail
• Outsourcing
• Sourcing
• Performance Management
• Crm