Akshat Khandelwal
Ex-Getepay.in || Ex-Paramount || Ex Deloitte
- Role
- Customer Support (Retail) at Louis Stitch
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Akshat Khandelwal
Client Relationship Manager with 8+ years of experience across mediclaim, fintech, and retail sectors. Proven expertise in managing high-value client portfolios, driving customer retention, and delivering end-to-end client lifecycle management including onboarding, KYC, claims coordination, and issue resolution. Strong ability to leverage CRM tools, data-driven insights, and cross-functional collaboration to enhance customer experience, ensure regulatory compliance, and drive sustainable revenue growth.
Experience
Customer Support (Retail)
Apr 2025 — Present · Gurugram, IN
Delivered omni channel customer support across phone, email, live chat.Managed escalation handling, complaint management, and conflict resolution for complex customer issues.Maintained and updated CRM systems and ticketing tools for accurate case tracking, documentation, and closure.Supported quality assurance (QA) initiatives and compliance with SOPs, company policies, and consumer protection regulations.Analyzed customer feedback, VOC (Voice of Customer), and service data to identify root causes and improvement opportunities.Coordinated with sales, retail operations, logistics, supply chain, IT, and finance teams for issue resolution.Handled order management, delivery issues, returns, refunds, and replacements efficiently.Acted as a brand ambassador, ensuring professional communication and customer-centric service delivery.Contributed to process improvement, service optimization, and customer retention initiatives.
Education
Ansal University
Masters in Business Administration (MBA)
2014 — 2016
Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya
Master of Computer Science
2011 — 2012
Skills
- Microsoft Office
- Visual Merchandising
- Crm
- Power Point
- Microsoft Excel
- Retail Sales
- Teamwork
- Team Management
- Management Consulting
- Windows
- Marketing
- Strategic Planning
- Marketing Strategy
- Customer Service
- Business Development
- Operating Systems
- Personnel Management
- Research
- Retail Marketing
- Business Strategy
- Microsoft Word
- New Business Development
- Staff Management
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