Akshat Goyal
Customer Success Manager @ vConstruct Private Limited | Driving Customer Service Adoption
- Role
- Customer Success Manager at vConstruct Private Limited
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Akshat Goyal
With over ten years of professional experience, I specialize in customer success and value-driven service adoption at vConstruct. My work focuses on understanding client needs and fostering enduring partnerships through strategic service implementation. Passionate about collaboration and customer-centric solutions, I align with vConstruct’s mission to enhance operational efficiency and deliver transformative results for businesses. My certifications, including Level 1 Information Manager, further reinforce my commitment to structured and effective service management. At vConstruct, I facilitate seamless onboarding, cross-functional alignment, and regular feedback loops to ensure optimal service adoption for our clients. By collaborating with sales and technical teams, I enable the effective delivery of tailored solutions while identifying opportunities for expansion. My expertise lies in empowering organizations to integrate new services smoothly and sustainably, driving both client satisfaction and growth.
Experience
Customer Success Manager
Apr 2020 — Present · Pune, IN
Facilitating a value based service adoption for customers to build a lasting work relationship by- Understanding customer needs- Charting out service adoption strategy for customers based on their needs- Working with cross functional sales and technical teams to ensure service adoption effectively- Ensuring seamless onboarding of new teams with existing customers- Periodical check ins with customers for feedbacks on the service adoption- Exposing customers to new services based on their business requirements and expansion
Education
Maulana Azad National Institute of Technology
Bachelor of Architecture (B.Arch.), Architecture and Related Services
2010 — 2015
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