Ashish Sharma

About Ashish Sharma

As a senior business analyst, with over 9.5 years of global experience in business analysis, product ownership, and digital transformation, I bring a proven ability to bridge business goals with technology solutions—delivering measurable outcomes across sectors such as banking, energy, public services, and healthcare.In my current role at IBM Consulting, I have been leading critical ServiceNow automation projects for Barclays. This includes the end-to-end transformation of court order processing workflows across Europe and the UK, My responsibilities span stakeholder engagement, process design, backlog ownership, API integrations, and compliance enablement—ensuring alignment with regulatory mandates and organizational objectives.Throughout my career, I have earned consistent recognition for my problem-solving acumen, ability to manage ambiguity, and strong cross-functional collaboration. My background also includes spearheading e-governance initiatives for the Election Commission of India and regulatory process modernization for the Directorate General of Civil Aviation, both of which involved large-scale stakeholder coordination, complex product delivery, and a digital transformation from scratch.SKILLS• Business Analysis and Documentation -Requirement Elicitation, Stakeholder Management, Discovery Workshops, Process Mapping (As-Is/ To-Be), Business Process Improvement, User Stories, Acceptance Criteria, Use Cases, Documentation (BRD, FRD, SRS), UML, BPMN, Gap Analysis, Impact Assessment, Root Cause Analysis (RCA)• Project / Product Delivery -Agile (Scrum), Waterfall, SDLC, Change Management, Sprint Planning, Product Backlog Management, Solution Demo, Client Presentations, Cross-Functional Collaboration, User Acceptance Testing (UAT)/Quality Assurance (QA) Facilitation• Tools and Platforms -ServiceNow, Confluence, JIRA, Azure Boards, MS Visio, Draw.io, Bizagi, Microsoft Project, MS OfficeAwards and Recognition – IBM -• Received recognition & appreciation from Barclays’ key project sponsor, line manager, and project manager.• Recognized by managers thrice in 2023, earned excellent performance ratings for FY 2023-24 and FY 2024-25TCS -• Recognized as \"Most Valuable Player\" by VP & ISU Head in 2022.• Consistently awarded for exemplary performance & stakeholder management in 2020 & 2021, including \"On-the-Spot\" accolades & \"Best Team\" honors.Languages: English (Fluent), Hindi (Fluent).I love connecting with people and you can reach out to me at e••••••••@gmail.com.

Experience

1. Senior Business Analyst Senior IT Functional Consultant

   IBM

   Dec 2022 — Present

   Driving digital transformation and automation across diverse sectors, including banking (Barclays) and energy (Shell).Project 1 - Leading the automation of high-volume court order processing using ServiceNow Document Intelligence, projected to save manual hours annually. My work involves defining critical data points for accurate parsing, building API checks with legacy systems to filter non-actionable orders, and streamlining downstream steps for enhanced compliance and turnaround.Project 2 - Optimized and automated end-to-end court order handling across multiple European countries using ServiceNow. This involved leading discovery workshops, defining epics and user stories for agile sprints, and designing real-time dashboards to improve efficiency, ensure regulatory compliance, and enhance data-driven decision-making.Project 3 - Led the requirements and delivery of a global security risk assessment platform, boosting planning and execution accuracy to 92%. Organized stakeholder workshops, orchestrated integration with legacy systems, and streamlined security risk processes, digitizing workflows and centralizing data for improved efficiency and risk mitigation across UK, APAC, and EMEA.Project 4 - Automated the economics evaluation workflow across 5 product lines, reducing decision-making lead time by 60%. My role involved leading discovery, scrutinizing complex spreadsheets, and presenting a reliable Proof of Concept (PoC) to stakeholders.Project 5 - Managed the development of a logistics management application, automating waste iso-tanker workflows and increasing operational productivity by nearly 40%. This included conducting detailed workshops to identify automation opportunities and coordinating API integrations.Adept at bridging business goals with technology solutions, leading high-impact initiatives, and delivering significant value through strategic automation, process excellence, and end-to-end SDLC execution.

Education

• Bharat Institute of Technology, Meerut

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

  2008 — 2012

• Institute for Technology and Management, Navi Mumbai

  PGDM, Marketing

  2015 — 2017

Skills

• Spss
• Customer Retention
• Customer Service
• Microsoft Office
• Management
• Data Analysis
• Decision Making
• Research
• Sales Promotion
• Business Development
• Sales & Marketing
• Public Speaking
• Tableau
• Marketing Strategy
• Leadership
• Event Management
• Teamwork
• Team Management