Aksana C.

About Aksana C.

I’m a customer success and account strategy leader with 7+ years of experience growing high-value portfolios, driving client retention, and influencing product strategy in fast-paced SaaS, fintech, and eCommerce environments. Currently managing a $1.1M+ book of business across 180+ digital dealerships, I specialize in turning data into strategy and relationships into long-term value.My strength lies in combining growth instincts with a human-first approach to client success. Whether I’m onboarding new accounts, resolving escalations, or leading cross-functional projects with product and engineering teams, I focus on delivering measurable impact. Highlights: • $120K+ ARR generated in Q1 2025 through strategic upselling and portfolio optimization • Reduced onboarding time from 45+ days to 4 days for 100+ clients • Led digital CX optimization increasing client leads by 92% and credit apps by 167% • Co-led JD Power–sponsored webinar, representing brand and market leadership

Experience

1. Area Sales Manager

   Capital One

   Aug 2025 — Present

   Sales leader overseeing a high-performing territory and team, consistently delivering top-ranked results across revenue, profitability, dealer adoption, and portfolio health. Serve as the strategic leader and primary executive partner to dealership owners and senior decision-makers, driving sustained growth through Capital One’s digital platforms and full-spectrum auto lending solutions.Lead team execution, performance strategy, and dealer engagement while owning end-to-end responsibility for revenue growth, profitability, and operational excellence across the portfolio.

Skills

• Time Management
• Microsoft Word
• Team Leadership
• Social Media
• Electrical Engineering
• Microsoft Office
• Team Building
• Management
• Event Planning
• Microsoft Excel
• Powerpoint
• Customer Service