Alfred Kroqi

About Alfred Kroqi

Customer Success leader with a proven record of driving revenue growth for SaaS companies. Expertise in building strong customer relationships, identifying upsell opportunities, and securing strategic partnerships. Skilled in leading high-performing teams, optimizing processes for increased productivity, and collaborating cross-functionally to improve customer experience and product adoption. Knowledgeable in data management and GenAI, with strong communication, project management, and problem-solving skills, and a history of implementing efficiency and scalability improvements.

Experience

1. Customer Success Manager

   Syndio

   Oct 2025 — Present

   Syndio is the industry pioneer in global pay transparency solutions, helping organizations achieve pay equity, streamline reporting, and make smart pay decisions at scale. Through its enterprise-grade solutions and embedded expertise, Syndio empowers companies — who collectively represent over 10 million employees — to stay on top of compulsory requirements, develop custom strategies, and deliver results faster and more cost effectively.

Education

• Roger Williams University

  Bachelor's degree, Finance

Skills

• Microsoft Office
• Powerpoint
• Microsoft Word
• Foreign Languages
• Customer Service
• Client Relations
• Target Identification
• Sales
• Leadership
• Microsoft Excel
• Public Speaking
• Teamwork
• Time Management
• Research
• Social Media
• Public Relations
• English
• Microsoft Powerpoint
• Event Planning
• Basketball Coaching
• Childcare