Angel Krippner Namu-Cmmu

Mortgage Operations Manager, VP @Bank of Clarke

Winchester, VA, US

Lead, train, and motivate employees to achieve goals• Develop and implement KPIs• Develop and implement Team Expectations and Goals• Develop and implement organizational procedures and systems.• Oversee different verticals in the mortgage operations process, provide insights and guidance on process improvements and so forth.• Implement and maintain quality control measures to ensure compliance with industry standards and company policies. • Conduct regular reviews and audits to identify areas for improvement• Secondary Market- Help sell loans to investors and clear Post-Closing conditions• Monthly and Annual Reviews for all operation employees• Monitor and manage pipeline through multiple channels • Initial Disclosures / Quality Review for Set up• 3rd Party audits Report Reviews• Interview/Hire new Loan Assistants, Processors and Closers • Monthly Quality Review • Lead and support the mortgage operations team to create a proactive, collaborative work environment.• Provide regular updates to senior management on team performance and operational metrics• Review and optimize processes to improve efficiency and minimize customer issues in the mortgage department• Administer, provide technical support and expertise for lending and related electronic delivery systems including, but not limited to, core loan system, data processing systems, and related electronic/internet delivery systems• Send Monthly Funding reports and scorecards to SVPs • FHLB Grant Program manager• Manage multiple Mortgage LOS Platforms • VA Funding administrator• USDA Key Processor• Manage a team of Underwriters, Processors, Closers and LOAs

Berkeley College-New York

International Business