Keshav Reddy A
Sr. Customer Support Engineer at Kaseya Software India Pvt Ltd
- Role
- Senior Customer Support Engineer at Kaseya Software India Pvt Ltd
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Keshav Reddy A
10 years of Enterprise Technical Support experience as “Sr. Customer Support Engineer” in…
Experience
Senior Customer Support Engineer
Mar 2020 — Present · Bengaluru, IN
Providing advanced technical support to customers facing issues with their backup systems such as VMs (VMware/Hyper-V/XenServer/Nutanix), Windows and Linux Systems etc. through Phone, Email/Chat, Zoom Session or Support Tunnel. • This involves diagnosing complex problems, analyzing Log files, troubleshooting errors, reproducing issues in Lab, and guiding customers through resolution steps or workarounds.• Employing a systematic approach to resolve customer issues effectively. It may involve collaborating with other support teams, escalating critical issues to higher levels of support or development teams, and ensuring timely resolution within agreed-upon SLAs.• Contributing to the creation and maintenance of comprehensive documentation and knowledge base articles. These resources serve as valuable self-help tools for customers as well as Team Members and aid in the efficient resolution of common issues.
Education
Sikkim Manipal University - Distance Education
Bachelor's Degree
2013 — 2016
M.S.P. Bidya Peetha (Orissa)
SSLC
1996 — 2005
I.R Polytechnic ( Bangalore)
DIPLOMA
2005 — 2008
Skills
- Technical Support
- Configuring and Maintaining Active Directory (Domain Controllers), Dns & Dhcp
- Microsoft Exchange
- Vmware
- Software Installation
- Networking
- • Configuring and Troubleshooting: Tcp/Ip, Ads, Dns, Dhcp, Iis, Rdp, Imap, Smtp
- Operating Systems
- Outlook
- Dns
- Group Policy
- Servers
- Active Directory
- Windows Server
- Vendor Management
- Windows
- Troubleshooting
- • Installing, Configuring & Troubleshooting File Server, Web Server & Other Appl
- Dhcp
- Windows Xp
- Routers
- • Performing Regular Backups on Servers and Recovering Them, If Any Disaster Occ
- • Configuring & Troubleshooting Lan and Wireless Networks.
- Backup and Recovery
- Firewalls
- Domain Name System (Dns)
- • Active Directory Users and Groups Management
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