Akram Mohammed

About Akram Mohammed

To work in an organization that can make the best use of my expertise and experience as a Business and Functional Analyst, IT Service Management, and Project Management which I have gleaned through my exposure to different Modules. Service Operations🡪IT application operations: maintained application operations for various business functions, • Incident Management, Problem Management, Change Management, Knowledge Management. & Outbound Integrations via REST and SOAP Incident and Problem management: resolved integration and interface issues between various applications or systems with a focus on optimizing application performance and scalability. IT Service Management was Implemented by the Form And application as per Client and Server Requirements.

Experience

1. Software Engineer

   Deloitte

   Nov 2019 — Present · Hyderabad, IN

   ITSM, Worked on creating Users, Roles, Group and load the data to ServiceNow objects using import sets daily, Customize Workflow, catalogs, Rest message, Soap message, Incident Management, Problem Management, Change Management Java script, CMDB, and Integration• Understanding the requirements specifications and Use cases.• Analyze and prepare a query list based on the requirement.• Conducts test design and execution.• Write and execute test cases based on usability and performance.

Education

• Dhanekula Institute of Engineering & Technology, Ganguru, Penamalluru Mandal, PIN-521139(CC-8T)

  Bachelor of Technology - BTech