Akram Miah
Customer Support Technician @Gamma
Signup · Get unlimited contacts
WORK HISTORY
Customer Support Technician @Gamma
Provided first line technical support for VOIP, SIP and broadband issues troubleshooting faults across the infrastructure using different platforms such as horizon and CRM software’s taking full ownership of tickets adhering to SLAs resulting in high customer satisfaction - Collaborated with internal and external teams to ensure sufficient fault resolution ensuring to include accurate documentation to reduce repeat faults alongside using gammas product suite such as SIP trunking and phoneline plus- Responsible for providing end to end fault management dealing with FTTC, FTTP, ADSL and SOGEA issues ensuring to interpret connectivity logs accurately ensuring correct Ip addressing is in place to restore service efficiently
EDUCATION
The Manchester Metropolitan University
Cyber security BSC Hons, Cyber
Runshaw College
Computing and IT, Information Technology
ABOUT AKRAM MIAH
Hi my name’s Akram, a university student deeply committed to the cybersecurity subject. My academic path at the manchester metropolitan university is focused on acquiring the expertise to safeguard the digital world against emerging threats. currently studying in Cybersecurity, my coursework covers information protection, ethical hacking, and risk management, providing a robust foundation to address the evolving cybersecurity landscape. I am driven by the dynamic nature of cybersecurity threats and the ongoing mission to stay one step ahead of potential adversaries. cybersecurity is an ever-evolving field, demanding a commitment to perpetual learning. I actively seek opportunities for professional development and certifications to stay abreast of the latest advancements in the discipline.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.