Akram Malik
IT Infrastructure Analyst (Uk Government Services) @Capita
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WORK HISTORY
IT Infrastructure Analyst (Uk Government Services) @Capita
GB
Manage and Safeguard highly confidential Government\'s data and sensitive information with integrity, ensuring full compliance with UK data protection laws, including GDPR and data protection Act 2028.* Contribute to Entrust Education, a joint venture between Capita PLC and Staffordshire County Council, delivering secure and reliable IT services to the education sector.* Provide schedule technical maintenance and support for ICT to a set of schools.* Involvement in larger installations in schools in line with documented project plans from the UK government services.* Provide reactive IT support as required, including telephone support, report support, site visits and assistance with hardware quotations.* Research and document development projects and procedures for the tram in line with strategic objectives for the business.* Troubleshoot hardware and software issues for various platforms (windows, Linux, MacOS).* Manage Microsoft 365 services ( Exchange, Sharepoint, One drive, teams)* Configure and support LAN, WLAN, VPN, and cloud- based environments.* Configure and manage Windows, Active directory, and user permissions.* Monitor system health and troubleshoot performance issues.* use Microsoft Purview for data governance and compliance.* Ensure cybersecurity with Microsoft Defender.* Deploy and manage security policies via Intune.* Monitor device and application health, proactively addressing issues.* Provide technical support through ticketing system (service now).
EDUCATION
BCAS Campus
Higher National Diploma, Computer and Information Sciences and Support Services
Just IT
12- Week Intensive IT Skills Bootcamp for Workplaces.
University of Wolverhampton
Bachelor of Science - BS, Honours Computer Networks
ABOUT AKRAM MALIK
I am a Detailed and security-Driven IT Infrastructure Analyst at Capita, Working within Entrust education - a joint Venture of Capita, To Support operations in the UK Government Services division, where I deliver reliable, secure, and compliant IT support to public sector institutions. With a BSc (Hons) in Computer Networking from the University of Wolverhampton and a strong foundation in systems administration, network operations, and cloud services, I play a key role in maintaining high standards of service across government Departments.A central aspect of my role involves:• Handling and safeguarding highly confidential government data and sensitive information, in full compliance with UK data protection laws, including GDPR and the Data Protection Act 2018.• Providing scheduled ICT support and technical maintenance to a network of schools, ensuring performance, security, and continuity across educational environments.• Supporting large-scale infrastructure installations, in line with documented UK Government Services project plans.To secure this role, I Underwent and passed Capita’s rigorous and comprehensive security vetting process, as well as a separate Enhanced DBS check, affirming my trusted status and full clearance to handle highly sensitive government data, mission-critical infrastructure, and safeguarded environments involving children, ensuring the utmost integrity and compliance.In addition to daily support tasks, I manage and secure Microsoft 365 environments, configure and troubleshoot LAN/WLAN/VPN networks, administer Active Directory and Entra ID, and deploy security policies via Microsoft Intune. I also Control Microsoft Purview to ensure proper governance and compliance of critical data assets.Technical & Operational Strengths:• Microsoft 365 Admin | Exchange | Teams | SharePoint• Endpoint Management | Intune | Microsoft Defender | BitLocker | Compliance• Infrastructure Support | Onsite & Remote | Windows, Linux, macOS• Network Management | LAN/WLAN/VPN | DNS/DHCP | Wi-Fi Optimization• Identity & Access Control | Active Directory | Entra ID• Data Protection & Governance | Microsoft Purview | GDPR• Documentation & Knowledge Sharing | Support Ticketing | Project AlignmentI regularly document technical procedures, collaborate with wider IT teams, and contribute to delivering stable, compliant, and secure digital services in the public sector.My long-term goal is to support secure digital transformation across high-trust environments such as government, education, and critical infrastructure.
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