Akram Ali Mullick

📊 Data Analyst Delivering Actionable Insights & Driving Data-Driven Decision Making 💡✨ | Passionate about transforming complex data into meaningful solutions that accelerate business growth.

Role: Team Lead at Accenture
Location: Kolkata, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Akram Ali Mullick

Experienced Incident Manager and IT Support Specialist with 8 years of dedicated service…

Experience

Team Lead
Accenture
Nov 2024 — Present · Bengaluru, IN
Lead a 15+ member 24×7 service desk team, maintaining 90%+ SLA compliance for calls/chats answered within 20 seconds.Implement 3 automations per quarter, streamlining processes and improving efficiency.Prepare bi-monthly client performance reports and present SLA metrics, CSAT scores, and operational improvements.Handle escalation calls/emails and ensure 100% client satisfaction through quick resolution and follow-up.Maintain productivity dashboards, agent scorecards, and shrinkage reports to optimize resource planning.Conduct daily team huddles and one-on-one coaching to improve performance and engagement.

Contact information

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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Akram Ali Mullick

Experience

Team Lead

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