Akpene X.
Disputes and Chargeback Specialist @Tripadvisor
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WORK HISTORY
Disputes and Chargeback Specialist @Tripadvisor
Oxfordshire, GB
Managed a high volume of disputes and chargebacks efficiently and effectively, ensuring timely resolution for both suppliers and customers, averaging 100 cases per week. • Utilized keen analytical skills to assess each case, identifying root causes and determining appropriate courses of action, resulting in a 20% decrease in resolution time. • Successfully resolved 400 disputes per month, consistently meeting or exceeding performance targets set by the company. • Demonstrated strong understanding of payment card industry regulations and compliance requirements, ensuring adherence to industry standards in all dispute resolution activities, resulting in a 15% reduction in compliance-related issues.
EDUCATION
Kwame Nkrumah University of Science and Technology, Kumasi
Bachelor of Arts - BA, Sociology
University of Warwick
Master of Arts - MA, International Relations and Affairs
ABOUT AKPENE X.
Dynamic and results-driven professional with a strong background in data analysis, financial dispute resolution, compliance, and relationship management. I specialize in optimizing processes, enhancing client engagement, and driving operational efficiency, particularly in high-volume, fast-paced environments. With a proven ability to analyze complex financial and regulatory issues, implement effective solutions, and build lasting client relationships, I am passionate about financial markets and continuous learning. Known for innovative problem-solving, compliance management, and effective cross-team collaboration, I consistently contribute to organizational growth and success.
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