Alexandros Kostalas
Senior Software Support Analyst @Preventx
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WORK HISTORY
Senior Software Support Analyst @Preventx
Single handling the Preventx Service Desk responding to customers and internal users\\\\n• Improvement on first respond time on all raised tickets\\\\n• Co-ordination with developers mainly around BAU bugs and tickets\\\\n• Stakeholders’ communication and management\\\\n• Creation of Problem workflow to better capture problem records\\\\n• Longer term improvements to the processes around issue tracking and reporting\\\\n• Supporting the Preventx platform\\\\n• Drafting automation improvements\\\\n• Communicating Action Plan for longer term enhancements on Service Desk Processes\\\\n• Setting Standard Operating Procedures\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
University of California, Berkeley, Haas School of Business
Certificate of Completion, Planning for Monitoring and Evaluation
PMI (online)
Project Management Professional Course, Project Management
Greenwich College
Higher Diploma, Systems Analysis
University of California, Berkeley, Haas School of Business
Certificate of Completion, Human Capital Stategy
ECDL Hellas
Certificated Training Professional, Microsoft Office Certified Trainer
Novell Training
Certified Novell Engineer, Novell Intranet Administration
Demstar Training
Windows 2003 /SQL 2000 MS CP, MS Certified Professional
Elliniko Kentro Paragogikotitas (ELKEPA)
Diploma, Computer Science - Systems Analysis
Udemy online Learning
Certificate of Accomplishment, Business Continuity ISO 22301
University of California, Berkeley, Haas School of Business
Certificate of Completion, Social Impact Leadership
SKILLS
ABOUT ALEXANDROS KOSTALAS
With over twelve years of experience in providing top-tier support for applications used…
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