Akom Dhaliwal
Data Strategy Analyst @Richmond Capital Partners
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WORK HISTORY
Data Strategy Analyst @Richmond Capital Partners
Toronto, ON, CA
Built low-code automations (Zoho, Google Workspace), eliminating manual client onboarding steps by >90% and ensuring long-term reproducibility and sustainability of improvementsDeveloped a dynamic dashboard for descriptive statistics using Zoho Analytics for Operations team to manage onboarding timelines betterStreamlined operations for marketing metric tracking by implementing a low-code automation that tags a lead depending on its engagement source, allowing for easier measurement of marketing campaign effectiveness
EDUCATION
University of Waterloo
Bachelor of Science - BSc, Biomedical Sciences
Ivey Business School at Western University
MSc in Management, Business Analytics
ABOUT AKOM DHALIWAL
Akom holds an MSc in Management with a specialization in Business Analytics from the Ivey Business School at Western University alongside his Bachelor of Science from the University of Waterloo. His interests lie at the intersection of finance, data, and technology, with a focus on workflow automation and design, data pipeline management, data sourcing, and operational analytics. At Richmond Capital Partners, he supported portfolio company value-add initiatives mapping workflows, sourcing operational data, and building automated KPI dashboards in Excel, PowerBI, and Zoho Analytics to help develop internal agentic AI tools. He also contributed to AI-driven banking strategies at Scotiabank through SAS and SQL-based analytics projects.
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