Akmammet Kerimov
Senior IT Specialist | Infrastructure & End-User Support | ITIL Certified | Windows, O365, VPN, Intune, AD, Azure Fundamentals | Asset Management & Procurement | IT Project Management | Open to Roles in Houston / Remote
- Role
- Service Delivery Specialist at Emerson
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Akmammet Kerimov
Keeping enterprise IT secure, stable, and reliably operational is what drives…
Experience
Service Delivery Specialist
Aug 2025 — Present · Houston, TX, US
Scope: Enterprise service delivery, incident/request/change workflows, workstation/app support, Unified Endpoint Management, and cross-team coordination across local and remote sites.Key Achievements:• Leading L2 ServiceNow operations, coordinating fixes with engineering teams to maintain 97–98% SLA compliance, achieving ~5h MTTR, and sustaining zero Sev-1 breaches.• Administering AD/Entra ID, O365, and VPN environments; enhancing patch compliance across hybrid endpoints and maintaining security posture through proactive monitoring and reporting.• Streamlining intake and triage workflows, cutting aged backlog 30–35% and reducing repeat incidents 20–25% via KB optimization and standardizing runbooks.• Improving on-time release delivery by 10–15% by implementing critical-path readiness checklists for dependencies, permissions, and environment validation.• Maintaining 99% CMDB accuracy, enabling reliable forecasting, billing readiness, and clean audit outcomes.• Partnering with finance teams on BRs and cost tracking, ensuring 100% on-schedule submissions and preventing budget exceptions.• Delivering VIP/executive-level support and cadence-based stakeholder updates, sustaining CSAT scores of 4.7–4.9/5.
Education
International Turkmen Turkish University
Bachelor's degree
2008 — 2012
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