Akmal Khan

About Akmal Khan

I have been working as a Business Development Manager at Verity Global Solutions, a leading provider of outsourcing services across mortgage, accounting, and healthcare sectors, since November 2023. With over eight years of experience in the BPO industry, I am a skilled and certified professional in CRM and data governance, two key areas that enable us to create value for our clients through innovative and client-centric solutions. My mission is to go beyond being a cost-effective BPO partner and drive global business growth by expanding our network, increasing our sales, optimizing our processes, and managing our projects. I have successfully forged valuable industry connections and boosted sales for both commercial and residential loans by leveraging my expertise in BPO and outsourcing. I have also enhanced customer management and satisfaction by integrating automation into CRM tasks. Additionally, I have ensured data quality and security by drafting and implementing data governance policies and a business intelligence roadmap. Furthermore, I have delivered exceptional results and exceeded customer expectations by leading large-scale projects and strategic initiatives. Moreover, I have empowered my team to excel in their roles by providing extensive training and mentoring. I am a valued leader in the BPO sector, driving sustainable growth and fostering meaningful industry relationships.

Experience

1. Business Development Manager

   Verity Global Solutions

   Nov 2023 — Present · Mumbai, IN

   I am excited to be at Verity again and working with an awesome team to expand business across mortgage, accounting, and healthcare services across the globe. Our goal is to go beyond just being a cost-effective outsourcing BPO.

Education

• Kallinga University

  B.com, Computer Science

  2002 — 2005

• ICFAI Business School

  MBA, Banking and Financial Support Services, A+

  2005 — 2007