Akiva Freund
IT Support Specialist
- Role
- Desktop Support Technician at AjMadison
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Akiva Freund
Technologist. Builder. Quiet Creative. Community Heart. I’m Akiva Freund - someone…
Experience
Desktop Support Technician
Apr 2018 — Present · Brooklyn, NY, US
Resolved 95% of technical issues remotely within a 24-hour response time, exceeding company service level agreements.Provided comprehensive device support for Windows, Macs, Linux, iOS, Android, printers, handheld scanners, and more, ensuring seamless user experiences.Played a key role in restoring and improving network systems, optimizing performance, and minimizing disruptions for a highly efficient IT infrastructure.Managed clients, users, and network nodes, streamlining access control and maintaining a secure and organized network domain.Proficiently set up desktops, phone systems, and mobile devices, enabling seamless connectivity and maximizing user efficiency.Implemented advanced encryption protocols, safeguarding critical data and enhancing network security against potential threats.Successfully migrated 50+ Chrome devices to the Linux operating system, enabling secure remote access and improving workflow efficiency by 30%.Demonstrated exceptional problem-solving skills and technical expertise, providing prompt and efficient customer service while assisting users with technical challenges.
Education
Borough of Manhattan Community College
Computer Systems Networking and Telecommunications
Virtual Schoolhouse
High School Diploma, Computer Systems Networking and Telecommunications
2005 — 2006
Technical Institute of America
A+ Diploma, Information Technology
2012 — 2014
Skills
- Computer Networking
- Computer Hardware
- Supervisor
- Event Planning
- Wireless Technologies
- Mobile Technology
- Social Networking
- Theft Prevention
- Information Technology
- Teamwork
- Microsoft Word
- Computer Repair
- Hardware Installation
- Team Leadership
- Reverse Engineering
- Announcements
- Project Management
- Technical Leadership
- Skating
- Public Address Announcing
- Operations Management
- Network Security
- Strategic Planning
- Computer Security
- Windows Movie Maker
- Social Media
- Mobile Devices
- Computer Network Operations
- Computer Hardware Troubleshooting
- Road Biking
- Microsoft Excel
- Powerpoint
- Microsoft Operating Systems
- Jewish Studies
- Ethical Hacking
- Customer Service
- Marketing
- Technical Support
- Microsoft Office
- Sales
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