Princesse Akinotcho
Client Success Manager | PMP-Certified Project Manager | Driving Customer Experience, Onboarding & Operational Excellence
- Role
- Client Success & Scheduling Coordinator at TRA Medical Imaging
- Location
- Richmond, TX, US
- LinkedIn followers
- 500 followers
About Princesse Akinotcho
Client Success, Project Management, and Project Coordination professional with 7+ years of experience leading customer-centric projects, managing cross-functional delivery, and improving service operations across healthcare, insurance, and technology. Skilled in project planning, timeline tracking, requirements gathering, stakeholder communication, and risk management. Strong ability to lead tasks from initiation to close, coordinate teams, document decisions, escalate issues, and deliver consistent client experiences. PMP-certified with a solid foundation in business operations, healthcare compliance, and process improvement.
Experience
Client Success & Scheduling Coordinator
Dec 2024 — Present
Managed complex, high-volume scheduling operations for 50+ providers across multiple imaging locations, optimizing appointment bookings, staff utilization, and equipment availability to reduce patient wait times by 25% within the first quarter. • Served as the dedicated primary point of contact for high-priority client accounts, ensuring seamless communication, rapid issue resolution, and consistent service delivery for a portfolio of 20+ key internal and external stakeholders. • Developed, documented, and continuously maintained comprehensive scheduling protocols and centralized calendars, improving daily resource utilization, reducing scheduling conflicts, and minimizing operational gaps in provider coverage. • Implemented a structured client feedback collection and performance analysis process through surveys and recurring check-ins, directly contributing to an 18% increase in client satisfaction scores within the first quarter.• Coordinated daily with clinical, administrative, and billing teams to ensure the accurate, compliant, and timely delivery of imaging reports, referral documentation, and all required client-facing materials• Utilized advanced CRM system functionalities to track client interactions, document service issues, monitor follow-ups, and proactively assess ongoing account health and long-term satisfaction trends.
Education
Houston City College
Associate of Arts - AA, Business Administration and Management
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