Akinkunle Oloruntoba-Oju
Tech Support Engineer @Paramount Commerce
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WORK HISTORY
Tech Support Engineer @Paramount Commerce
Vancouver, BC, CA
Resolution of L2 and L3 support issues within agreed SLAs. Making use of application logs to debug and identify reasons for downtimes and declining statistics for standard crashing in Java, C+ and.net based applications deployed on Wildfly, Apache Tomcat, Java.Net microservicesUtilize Salesforce and Jira to manage merchant complaints and raise tickets for L3 support respectively.Review available data by querying the database with sql to identify the trends and proactively work with the production support team and dev team to fix the errors and optimize the system to ensure that we are quickly adapting to 3rd party system changes.Set up triggering alerts in datadog for likely downtimes and proactively monitor alerts from slack channel based on set up in datadog and raise incident notifications once downtimes occur before a merchant reaches out to us.Proactively trigger status page and pager duty alerts for production issues observed while monitoring datadog
EDUCATION
University of Agriculture, Abeokuta
Master's degree
Obafemi Awolowo University
B.Agric
ABOUT AKINKUNLE OLORUNTOBA-OJU
With over ten years of experience in fintech, I am a production support analyst at Paramount Commerce, a leading provider of payment solutions for online merchants. I have a PMP certification and a master\'s degree in agricultural economics, which equip me with the project management and analytical skills to handle complex technical issues and deliver high-quality service and support to our clients and partners. I am proficient in working with Java, C+, and.net based applications deployed on Wildfly, Apache Tomcat, Java, and.Net microservices, as well as using Salesforce and Jira to manage merchant complaints and tickets. Furthermore, as a cloud engineer, I have experience with CI/CD pipelines and containerization with use of tools such as Jenkins and Terraform in deploying applications on the cloud. I also use datadog to monitor and optimize the system performance, and query the database with SQL to identify and resolve errors. I have been involved in several projects that enhanced the functionality, security, and scalability of our payment gateway product, terminal monitoring system, and staging environment. I am passionate about learning new technologies and skills that can help me improve my efficiency and effectiveness as a production support analyst.
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